Contact Us
Contact Us
Have a question? Need help with your order? We're here for you.
Our customer support team responds to every inquiry within 24 hours during business hours.
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GET IN TOUCH
📧 Email Us
loumoraofficial@gmail.com
We respond within 24 hours (Monday-Friday)
📞 Call Us
+64 106 494 829
Monday-Friday, 8:00 AM - 5:00 PM AEST
📍 Visit Us
Loumora Lifestyle
143 Business St
Sydney, NSW, Australia
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SUPPORT HOURS
Monday - Friday: 8:00 AM - 5:00 PM (AEST)
Saturday - Sunday: Closed
Public Holidays: Closed
We aim to respond to all inquiries within 24 hours during business hours. If you contact us outside business hours, we'll get back to you on the next business day.
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WHAT CAN WE HELP WITH?
Before You Order
- Product questions and sizing advice
- Shipping costs and delivery times
- Payment methods and discount codes
- Pre-order consultations
Order Status & Tracking
- Track your order → https://loumora.co/apps/17TRACK
- Check order status
- Update shipping address (before shipment)
- Cancel or modify order (before shipment)
Returns & Exchanges
- Size exchange requests
- Return authorization
- Defective or damaged items
- Refund status inquiries
Product Support
- Care and washing instructions
- Fit and comfort concerns
- Warranty claims (60-Day Durability Guarantee)
- Product recommendations
Technical Issues
- Website problems
- Checkout errors
- Account login issues
- Payment processing questions
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QUICK LINKS
Need immediate answers? Check out these helpful pages:
📦 Track My Order → https://loumora.co/apps/17TRACK
❓ FAQs → /pages/faqs
🚚 Shipping Info → /pages/shipping
↩️ Returns & Exchanges → /pages/returns
📏 Size Guide → Available on product page
🛡️ Our Guarantees → /pages/returns
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SEND US A MESSAGE
Prefer to fill out a form? Use the contact form below and we'll get back to you within 24 hours.
[Contact Form - Add Shopify Contact Form Here]
Fields to include:
- Name*
- Email Address*
- Order Number (if applicable)
- Subject*
- Message*
- Submit Button
*Required fields
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FOLLOW US
Stay connected and join our community of 10,000+ confident women!
Instagram: @loumoralifestyle
Facebook: @loumoralifestyle
TikTok: @loumoralifestyle
Get exclusive offers, styling tips, customer transformations, and early access to new products.
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WHOLESALE & PARTNERSHIP INQUIRIES
Interested in selling Loumora in your clinic, boutique, or practice?
Email us at loumoraofficial@gmail.com with:
- Your business name and location
- Type of business (clinic, boutique, online store, etc.)
- Estimated order volume
We'll get back to you within 2-3 business days with partnership details.
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MEDIA & PRESS INQUIRIES
For media inquiries, press kits, or collaboration requests:
Email: loumoraofficial@gmail.com
Subject Line: "Media Inquiry - [Your Publication/Company]"
Please include:
- Your name and publication/company
- Nature of inquiry
- Deadline (if applicable)
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WE'RE HERE TO HELP
At Loumora, customer satisfaction is our priority. Whether you have a question, concern, or just want to share your experience, we'd love to hear from you.
Every email is read by a real person on our team. We're committed to making your Loumora experience exceptional from start to finish.
Email us: loumoraofficial@gmail.com
Call us: +64 106 494 829
We look forward to hearing from you!
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