Return Policy
Returns & Exchanges
We want you to love your Loumora shapewear. If it doesn't fit perfectly or arrives damaged, we'll make it right.
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🛡️ OUR GUARANTEE
Every Loumora purchase is protected:
🎯 Easy Size Exchanges
Wrong size? Return it at your cost, and we'll send the correct size with FREE shipping once we receive your return.
📦 Defective Item Refunds
If your item arrives damaged or defective, we'll issue an immediate refund or replacement — no questions asked.
🔒 60-Day Durability Guarantee
If ANY component fails (zipper, seam, fabric) within 60 days due to manufacturing defect, we replace it FREE.
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🔄 SIZE EXCHANGES
Ordered the wrong size? No problem. Here's how size exchanges work:
How Size Exchanges Work:
1. Contact Us Within 30 Days
Email loumoraofficial@gmail.com with your order number and the size you need.
2. Return Your Original Size
We'll provide you with our return address. Ship your item back at your cost. Item must be unworn, unwashed, with tags attached.
3. We Send Your New Size
Once we receive your return and confirm it's in original condition, we'll ship your new size with FREE express shipping (Australia) or standard shipping (International).
4. Done!
Your correct size arrives in 3-7 business days.
Size Exchange Policy Details:
- Timeframe: Within 30 days of delivery
- Condition: Item must be unworn, unwashed, with tags attached
- Return shipping: Customer's responsibility
- New size shipping: FREE (covered by Loumora)
- Exchanges allowed: One exchange per order
- Processing time: 1-2 business days after we receive your return
Important: Size exchanges are for size only. If you'd like a different color, please process this as a return for refund and place a new order.
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↩️ RETURNS FOR REFUND
We accept returns for refund in the following circumstances:
When Returns Are Accepted:
✅ Item arrived damaged or defective
✅ Wrong item shipped
✅ Item doesn't match product description
✅ Manufacturing defect discovered
How Returns Work:
1. Contact Us Within 30 Days
Email loumoraofficial@gmail.com with your order number and reason for return (with photos if item is damaged/defective).
2. We'll Review Your Request
If your return is approved, we'll provide return instructions.
3. Ship It Back
Pack your item securely and ship to our return address. Keep your tracking receipt.
4. Get Your Refund
Once we receive and inspect your return, we process your refund within 24-48 hours. Funds appear in 3-5 business days.
Return Policy Details:
- Timeframe: Within 30 days of delivery
- Condition: Item must be unworn, unwashed, with tags attached
- Refund method: Original payment method
- Refund amount: Full purchase price (minus original shipping for change-of-mind returns)
- Return shipping: Customer's responsibility unless item is defective/damaged
Note: We reserve the right to refuse returns that don't meet our policy criteria. All returns are subject to inspection upon receipt.
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🔒 60-DAY DURABILITY GUARANTEE
If any component fails due to manufacturing defect within 60 days of delivery, we'll replace your entire suit FREE.
What's Covered:
- Zipper breaks or separates (manufacturing defect)
- Seams split or unravel (poor stitching)
- Fabric tears without cause (material defect)
- Straps snap or detach (defective attachment)
- Compression fails significantly (fabric defect)
How to Claim:
1. Email Us
Send photos of the defect to loumoraofficial@gmail.com along with your order number.
2. We'll Review
Our team will assess whether the damage is covered under warranty (manufacturing defect vs. normal wear).
3. Approved? We Send Replacement
If approved, we'll ship a replacement with FREE shipping. You don't need to return the defective item.
Not Covered: Normal wear and tear, damage from improper care (machine drying, bleach, harsh detergents), intentional damage, alterations, or damage from misuse.
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❌ NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Items worn beyond trying on at home
- Items washed or laundered
- Items with tags removed
- Items altered or modified
- Items damaged by customer misuse
- Items purchased on final sale (if applicable)
Tip: Try your Loumora shapewear at home over your clothes or underwear before removing tags. This ensures you can still return it if needed.
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📦 RECEIVED A DAMAGED OR DEFECTIVE ITEM?
We inspect every order before shipping, but mistakes happen. If your Loumora shapewear arrives damaged, defective, or is the wrong item, we'll fix it immediately.
What to Do:
1. Contact us within 7 days of receiving your order
2. Email photos of the damage/defect to loumoraofficial@gmail.com
3. Include your order number and description of the issue
4. We'll issue immediate refund or replacement (your choice)
Our Promise: If we shipped a damaged or wrong item, we'll make it right at zero cost to you. You don't need to return the damaged item.
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💳 WHEN WILL I RECEIVE MY REFUND?
Refund Timeline:
- We receive your return: Day 0
- We inspect and approve: 1-2 business days
- We process your refund: Within 24 hours of approval
- Your bank processes refund: 3-5 business days
- Total time: 7-10 business days from when you ship your return
Refund Method: All refunds are issued to your original payment method (credit card, PayPal, Afterpay, etc.).
Note: If it's been more than 10 business days since you shipped your return and you haven't received your refund, please contact us at loumoraofficial@gmail.com.
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🌏 INTERNATIONAL RETURNS & EXCHANGES
Our policies apply to all orders worldwide.
International Policy:
- Size exchanges: Customer pays return shipping; Loumora pays shipping for new size
- Returns for refund: Customer pays return shipping
- Defective items: We cover replacement shipping
- Customs/duties: We cannot refund customs fees or import duties paid upon delivery
- Refund amount: Full product price (original shipping not refunded)
Important: For international returns, use a trackable shipping method and keep your receipt. Loumora is not responsible for returns lost in transit.
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RETURNS & EXCHANGES FAQS
Q: Can I try on my shapewear before deciding?
A: Yes! Try it at home over your clothes or underwear. Just keep tags attached and don't wear it outside until you're sure you want to keep it.
Q: What if I just don't like it?
A: If the item isn't defective and you simply changed your mind, we assess returns on a case-by-case basis. Contact us at loumoraofficial@gmail.com and we'll do our best to help.
Q: What if I lost my order confirmation?
A: No problem. Email us at loumoraofficial@gmail.com with the email address you used to order and we'll look it up.
Q: Can I return a sale or discounted item?
A: Sale items follow the same return policy. However, some promotional items may be marked as final sale (indicated at checkout).
Q: What if I ordered the wrong color?
A: Color changes must be processed as returns (not exchanges). You'll need to return the wrong color and place a new order for the color you want.
Q: Do I need to include anything in my return package?
A: Just the item with tags attached. Please include a note with your order number and reason for return.
Q: How do I know if my item qualifies as "defective"?
A: If there's a manufacturing issue (broken zipper on arrival, seam separation, holes in fabric, etc.) that you didn't cause, it's defective. Email us photos at loumoraofficial@gmail.com and we'll assess.
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NEED HELP WITH A RETURN OR EXCHANGE?
Our customer support team is here to make it easy.
Email us at loumoraofficial@gmail.com or use our Contact Form.
Support Hours: Monday-Friday, 8:00 AM - 5:00 PM AEST
Response Time: Within 24 hours
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SHOP WITH CONFIDENCE
Every Loumora purchase is backed by our quality guarantee. If your shapewear arrives damaged or defective, we'll make it right.
SHOP LOUMORA NOW → /products/post-surgery-compression-bodysuit
60-Day Durability Guarantee • Easy Size Exchanges • Quality Assured