FAQ's
Frequently Asked Questions
Got questions? We've got answers. Find everything you need to know about ordering, sizing, shipping, and our guarantees.
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ORDERING & PAYMENT
Q: How do I place an order?
A: Simply select your size and color on our product page, click "Look Slimmer Today," and complete checkout. You'll receive an order confirmation email immediately.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Buy Now Pay Later options (Afterpay, Klarna, Shop Pay).
Q: Is it safe to order online?
A: Yes. We use industry-standard SSL encryption to protect your payment information. Your data is secure and we never store your full card details.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't shipped yet, contact us immediately at loumoraofficial@gmail.com and we'll do our best to modify or cancel it. Once shipped, you'll need to follow our returns process.
Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our email list to receive exclusive offers. You can also follow us on Instagram for flash sales and promotions.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order unless otherwise stated.
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SIZING & FIT
Q: How do I know what size to order?
A: Use our size chart on the product page to find your perfect fit based on your measurements. Measure your bust, waist, and hips, then compare to our chart. 94% of customers order their normal size and it fits perfectly.
Q: What if I'm between sizes?
A: If you're between sizes:
- Size UP for easier wear and more comfort
- Size DOWN for firmer compression
Most customers find sizing up gives the best balance of comfort and results.
Q: Will it actually make me look slimmer?
A: Yes. Our customers report 2-3 inch waist reduction instantly. The 3-Zone Sculpting System targets your problem areas: flattens belly pooch, smooths muffin top, lifts butt, and eliminates back rolls.
Q: How is the sizing different from other brands?
A: Our sizing is designed around real body data, not generic "standard" sizing. We recommend ordering your normal clothing size. If you typically wear a size 12 in dresses, order size M.
Q: What if the size doesn't fit?
A: We offer easy size exchanges within 30 days. You pay return shipping, and we'll send your new size with FREE shipping once we receive your original. See our Returns & Exchanges page for full details.
Q: Does it fit plus-size bodies?
A: Yes! We offer sizes XS through 3XL to fit a wide range of body types. Our shapewear is designed for real women with real curves.
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PRODUCT DETAILS
Q: What is Loumora made of?
A: Loumora is made from premium medical-grade compression fabric (85% nylon, 15% spandex) with breathable mesh panels for all-day comfort. The fabric is latex-free, hypoallergenic, and designed to maintain compression wash after wash.
Q: Will it be comfortable all day?
A: Yes. 94% of customers wear Loumora 12+ hours daily. Our 3-Zone Sculpting System gives firm shaping where you need it (waist, tummy, butt) while staying breathable everywhere else (chest, back). No suffocation like other brands.
Q: How is this different from Spanx, YIANNA, or Amazon shapewear?
A: Here's the comparison:
- Spanx: $120+, uncomfortable after 4 hours, restocking fees
- YIANNA: Too tight, hard to put on, weak butt lift, no returns
- Amazon suits: Break in 2 weeks, no support, no guarantee
- Loumora: $79.99, 12+ hour comfort, on in 15 seconds, easy exchanges, 60-day guarantee
Q: Will it roll down or dig in?
A: No. Our anti-roll silicone bands and flexible structure keep everything in place all day. 87% of customers report zero rolling. Unlike other brands (especially Plie), Loumora stays put.
Q: How easy is it to put on?
A: Very easy. Step in, zip up, done — takes about 15 seconds. No wrestling, no help needed. Unlike YIANNA (which many customers need assistance with), Loumora is designed for solo wear.
Q: Does it flatten the chest?
A: No. Unlike Plie (which customers complain flattens the bust), Loumora has built-in bra cups that lift and support — never flatten.
Q: Is it invisible under clothes?
A: Yes. The smooth, seamless design is invisible under dresses, jeans, fitted tops, and more. No visible lines or bulges.
Q: Can I wear it after surgery?
A: Yes. Loumora is designed for post-surgical recovery support (liposuction, tummy tuck, BBL, breast surgery, C-section). However, always consult your surgeon before use to ensure it's appropriate for your specific procedure.
Q: Can I wear it every day (not post-surgery)?
A: Absolutely! Many customers wear Loumora as everyday shapewear for special events, work, dates, or anytime they want to look and feel confident.
Q: How long will it last?
A: With proper care, Loumora lasts 90+ days of daily wear. We use reinforced YKK zippers (tested for 10,000+ uses) and medical-grade fabric that maintains compression. Plus, you're covered by our 60-Day Durability Guarantee.
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SHIPPING & DELIVERY
Q: How long does shipping take?
A:
- Australian Metro Areas: 3-5 business days
- Australian Regional Areas: 5-7 business days
- International: 7-14 business days
All Australian orders receive FREE express shipping.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location.
Q: When will my order be processed?
A: Orders are processed within 1-2 business days. Orders placed before 2:00 PM AEST on business days are processed the same day.
Q: How can I track my order?
A: You'll receive a tracking number via email within 24 hours of your order shipping. You can track your delivery in real-time using the link provided or visit our Track My Order page.
Q: What if my order doesn't arrive?
A: If your order is 7+ days late (Australia) or 14+ days late (international), contact us at loumoraofficial@gmail.com. If your order is lost in transit, we'll send a replacement at no extra cost or provide a full refund.
Q: Do you ship to PO Boxes?
A: Yes, we ship to PO Boxes within Australia. International PO Box shipping depends on your country's postal service.
Q: What if I entered the wrong shipping address?
A: Contact us immediately at loumoraofficial@gmail.com. If your order hasn't shipped yet, we can update your address at no charge. Once shipped, we cannot redirect packages.
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RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of delivery for damaged, defective, or incorrectly shipped items. Items must be unworn, unwashed, with tags attached. All returns are subject to inspection and approval. See our Returns & Exchanges page for full details.
Q: Can I exchange sizes?
A: Yes! You have 30 days to exchange for a different size. You pay return shipping, and we'll send your new size with FREE shipping once we receive your original. One exchange allowed per order.
Q: How do I return or exchange an item?
A: Email loumoraofficial@gmail.com with your order number and request (return or exchange). We'll provide instructions and our return address. Ship the item back at your cost (unless defective), and we'll process your request once received.
Q: What if my item arrives damaged or defective?
A: Contact us within 7 days at loumoraofficial@gmail.com with photos. We'll issue an immediate refund or replacement at no cost to you. You don't need to return damaged items.
Q: Can I return it if I just don't like it?
A: If the item isn't defective and you simply changed your mind, we assess returns on a case-by-case basis. Contact us at loumoraofficial@gmail.com and we'll do our best to help.
Q: How long does a refund take?
A: Once we receive and approve your return, we process refunds within 24-48 hours. Funds typically appear in your account within 3-5 business days (total 7-10 days from when you ship your return).
Q: Do I get free return shipping?
A: Return shipping is the customer's responsibility for size exchanges and change-of-mind returns. For damaged or defective items, we cover all shipping costs.
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GUARANTEES & WARRANTIES
Q: What is your guarantee?
A: Every Loumora purchase includes:
- Easy Size Exchanges (within 30 days)
- Defective Item Refunds (immediate replacement or refund)
- 60-Day Durability Guarantee (free replacement for manufacturing defects)
Q: What does the 60-Day Durability Guarantee cover?
A: If any component fails due to manufacturing defect within 60 days (zipper breaks, seam splits, fabric tears, strap detaches), we'll replace your entire suit FREE. Not covered: normal wear and tear, damage from improper care, or misuse.
Q: How do I claim the durability guarantee?
A: Email photos of the defect to loumoraofficial@gmail.com with your order number. Our team will review and, if approved, ship a replacement with FREE shipping.
Q: Is there a money-back guarantee?
A: Returns are accepted for damaged, defective, or incorrectly shipped items within 30 days. Change-of-mind returns are assessed case-by-case. Contact us at loumoraofficial@gmail.com for assistance.
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CARE & MAINTENANCE
Q: How do I wash my Loumora shapewear?
A: Hand wash in cold water with mild detergent. Lay flat to dry. Do NOT machine wash, tumble dry, bleach, or iron. Proper care ensures your shapewear maintains compression and lasts longer.
Q: Can I put it in the washing machine?
A: We recommend hand washing only to preserve the compression fabric and extend the life of your garment. Machine washing may damage the fabric or weaken compression over time.
Q: How often should I wash it?
A: Wash after every 2-3 wears or as needed. If you're wearing it daily (especially post-surgery), we recommend owning 2 suits so you can wear one while washing the other.
Q: Will it lose compression after washing?
A: No. Our medical-grade fabric is designed to maintain compression wash after wash when cared for properly (hand wash, lay flat to dry).
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CONTACT & SUPPORT
Q: How can I contact customer support?
A: Email us at loumoraofficial@gmail.com or use our Contact Form. We respond within 24 hours during business hours.
Q: What are your support hours?
A: Monday-Friday, 8:00 AM - 5:00 PM AEST. We're closed on weekends and public holidays.
Q: Do you have a phone number?
A: Yes. You can call us at +64 106 494 829 during business hours.
Q: Where are you located?
A: We're based in Sydney, Australia. Our address is 143 Business St, Sydney, NSW, Australia.
Q: Do you have a physical store?
A: No, we're an online-only business. This allows us to keep costs low and pass the savings on to you.
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STILL HAVE QUESTIONS?
Can't find what you're looking for? We're here to help.
Email us at loumoraofficial@gmail.com
Call us at +64 106 494 829
Use our Contact Form
Support Hours: Monday-Friday, 8:00 AM - 5:00 PM AEST
Response Time: Within 24 hours
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READY TO TRANSFORM YOUR CONFIDENCE?
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Easy Size Exchanges • 60-Day Durability Guarantee • FREE Shipping (Australia)