Shipping policy
Processing & Shipping Times
At Loumora™, we’re committed to getting your order to you as quickly as possible. All orders are processed within 1-2 business days after purchase. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.
Estimated Delivery Times:
- United States, Canada, United Kingdom, Australia, & New Zealand – 7-18 business days
- Europe – 7-18 business days
- Rest of the World – 10-20 business days
Important: Shipping times may vary due to factors beyond our control, such as customs delays, peak seasons, or carrier disruptions.
Shipping Costs & Free Shipping
We offer free shipping on all orders.
Expedited shipping options may be available at an additional cost depending on your location.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real time. Please allow 24-48 hours for tracking updates to appear.
If you experience any tracking issues, contact our support team at loumoraofficial@gmail.com, and we’ll be happy to assist.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. Loumora™ is not responsible for these charges. We recommend checking with your local customs office before placing your order.
Lost, Delayed, or Stolen Packages
Loumora™ is not liable for lost or stolen packages once they have been marked as "delivered" by the shipping carrier. If your order is missing, please:
- Check with neighbors or building management.
- Contact your local post office for assistance.
- Reach out to loumoraofficial@gmail.com, and we’ll do our best to help.
Shipping Address Changes & Order Modifications
We process orders quickly, so changes or cancellations are only possible within 12 hours of purchase. If you need to update your shipping address or modify your order, please contact our team immediately.
Contact Us
For any shipping inquiries, please email our support team at loumoraofficial@gmail.com. We’re here to help!